Shipping policy
Everything you need to know about shipping and delivery.
Order Processing
Orders placed by 12pm CST are typically processed and shipped the same business day. Orders placed after 12pm CST, on weekends, or on holidays will begin processing the following business day.
In some cases, processing may be delayed if we need to verify order details. If that happens, our team will reach out as quickly as possible.
During sale periods and new drops, processing times may be slightly delayed due to increased order volume.
Shipping Timelines
Once your order has shipped, you'll receive a confirmation email with tracking information.
Delivery dates shown at checkout are estimated by the carrier and may occasionally shift due to weather, transit delays, customs processing, or carrier scanning updates.
Once a shipment has been transferred to the carrier, RIOT no longer has operational control over the package or transit timeline.
Shipping Options
Free ground shipping is available on qualifying domestic orders over $200. Please note that free ground shipping is not available during promotional events.
| Method | Delivery | Cost |
|---|---|---|
| Ground Shipping | Approximately 3 business days | $15 |
| Free Ground Shipping | Approximately 3 business days | Orders $175 and up |
| 2nd Day Air | Approximately 2 business days | $24 |
| Overnight | Approximately 1 business day | $40 |
| USPS Priority (Puerto Rico, Virgin Islands, Hawaii) | Approximately 3 to 5 business days | $30 |
| Worldwide Expedited | Varies by destination | $40 |
Delivery timelines are estimates and may vary depending on carrier conditions and destination.
Shipping Restrictions
We currently do not ship to PO Boxes. A valid physical address is required for all orders.
We ship worldwide, though some locations may be unavailable due to carrier restrictions. If we're unable to ship to your selected location, our team will contact you with next steps.
Address Accuracy
Please double check all shipping information before placing your order. If a package is delivered to the address entered at checkout, we're unable to offer a replacement or refund for incorrectly entered shipping information.
If a package is returned to us due to an incorrect address provided at checkout, we'll do our best to make it right. You can choose to have your order reshipped for an additional shipping fee, or receive a refund with a 20% restocking fee applied to cover return handling costs.
Order Changes and Cancellations
Orders begin processing quickly, so changes or cancellations are not guaranteed once an order has been placed. This includes updates to shipping addresses, billing information, items in your cart, or promo codes.
If you contact us immediately after placing your order, we'll always do our best to help.
Preorders
If your order includes a preorder item, please allow 3 to 5 business days for shipment after the estimated release date.
Preorder dates are estimates and subject to change. Orders containing preorder items will ship once all items become available unless otherwise stated.
Checkout+
The easiest way to shop RIOT. Checkout+ includes free returns and exchanges on eligible items plus package protection if your order is lost, stolen, or damaged in transit.
No Checkout+? Returns are still accepted under our standard policy, but a $12 charge will apply toward the cost of the return label. Packages shipped without Checkout+ are not protected against loss, theft, or damage.
If Checkout+ is added to a final sale order, package protection still applies. Final sale items remain ineligible for returns or exchanges regardless.
To submit a claim, visit our Claims Portal.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at contactus@riotswim.com and include:
- Your full name
- Your order number
- Clear photos of the item
- A photo of the hangtag
- Front and back photos of the poly bag your item arrived in
We'll take care of it as quickly as possible.
International Orders and Customs
International customers are responsible for any duties, taxes, import fees, or carrier processing fees required by their destination country. These charges are not included in the purchase price or shipping fees collected by RIOT.
If an international order is refused or returned due to unpaid customs charges, a return shipping fee will be deducted to cover carrier return costs. The remaining balance will be issued as store credit once the package has been returned to us. Original shipping charges are non-refundable.
We recommend monitoring your tracking closely and contacting your local customs office if needed to avoid delays or additional charges.
Questions?
Email: contactus@riotswim.com
Phone: 713-338-9710
When calling, please leave your name, order number, and reason for reaching out and a member of our team will get back to you within 24 to 48 hours during business hours, Monday through Friday. Our office closes at 12pm CST on Fridays, so messages received after that time will be responded to the following business day. Email is always the fastest way to reach us.