What is our return policy?
The following items are not qualified for Store Credit:
- All items that are on sale
- Items that were bought during sale periods
- All sarongs
- Purchases made using a promo code other than VIP10, RIOTBABE10, RIOT15, or CONGRATS.
Please note that we don't provide price adjustments, and the purchase price displayed on the website at the time of purchase is final. This means that if the price of an item has changed after you made your purchase, the new prices cannot be applied to any previous orders.
How do I start my return?
To request a return for our products, please begin the process by clicking on the provided LINK. Kindly note that the items must be returned within 7 calendar days to receive store credit. Once we have approved your return, you should ship back the merchandise within 3 calendar days using the return label provided via email. If your order exceeds this timeframe, we will be unable to accept a return for store credit. Please note that any unapproved or delayed returns will incur a 20% restocking fee for the entire order if we need to restock any of your items.
If you need to cancel an order, please contact us immediately with a specific reason for the cancellation. During sale periods, we do not allow any changes. Before proceeding to checkout, please review your order carefully to avoid any issues.
Defective or Incorrect Items
In the event that you receive damaged or incorrect items, please reach out to us within 24-48 hours of receiving your order at email@example.com. We kindly request that you provide us with your name, order number, and a photograph of the damaged or incorrect item(s) so that we may assist you in resolving the issue.