Riot Swim Store Policy (Effective January 19)
Welcome to Riot Swim! We're committed to ensuring your complete satisfaction with every purchase. Here's our updated refund and store credit policy, effective starting January 19. Please note, this policy does not apply to orders placed prior to this date.
- Refunds for Item Cost and Taxes (Within 7 Days): If you're not fully satisfied with your purchase, you can return it for a full refund of the item cost and applicable taxes within 7 calendar days of receipt. Remember, refunds exclude shipping costs and insurance, which are non-refundable. Eligible items must be unworn, unwashed, and in their original condition, including all hang tags and hygiene liners.
- Store Credit (8-14 Days): Missed the 7-day window? No problem. You can return your purchase within 8 to 14 days for store credit. The same conditions apply: items must be in their original, unworn, and unwashed condition with all hygiene liners intact.
For sanitary reasons, we ask that items be tried on over underwear. Items must be free from stains, odors, and in their original packaging, including Riot Swim hang tags and the garment bag. We reserve the right to refuse returns that don't meet these standards.
Exclusions from Refunds and Store Credit
Please be aware that certain items are not eligible for a refund or store credit:
- All items that are on sale.
- Items purchased during sale periods.
- Purchases made using promo codes other than VIP10, RIOTBABE10, RIOT15, or CONGRATS.
Additionally, please note that we do not provide price adjustments. The purchase price displayed on the website at the time of your order is final. Therefore, if the price of an item changes after your purchase, these new prices cannot be applied to previous orders.
We've designed our policy to be fair and flexible, ensuring a smooth shopping experience for you. Thank you for choosing Riot Swim. For any questions or assistance with your return, our customer service team is more than happy to help at firstname.lastname@example.org or give us a call at (281)-782-1145.
How to Initiate a Return at Riot Swim
Looking to return an item from Riot Swim? We're here to help make the process smooth and straightforward. Follow these simple steps to begin your return:
Start Your Return: Simply click on this LINK to request a return. Please ensure that your return request is within the specific timeframes to be eligible for a refund or store credit.
Timeframe for Returns:
- Refund Eligibility: Items must be returned within 7 calendar days from the date of receipt to qualify for a refund.
- Store Credit Eligibility: If you're returning items within 8 to 14 days of receipt, you're eligible for store credit.
Return Shipping and Fees:
- Once your return request is approved, we ask that you ship the merchandise back to us within 7 calendar days using the return label we provide via email.
- Return Fee: Please note that a return fee of $8 will be deducted from your refund or store credit to cover the cost of return shipping.
Late Returns: Please be aware, if your return exceeds the specified timeframes, we won't be able to accept it for store credit. Also, any unapproved or delayed returns may be subject to a 20% restocking fee for the entire order, should we need to restock your items.
Cancellation Policy: If you need to cancel an order, reach out to us immediately with your cancellation reason. Note that during sale periods, order changes are not permitted. We advise reviewing your order thoroughly before check
Defective or Incorrect Items
In the event that you receive damaged or incorrect items, please reach out to us within 24-48 hours of receiving your order at email@example.com or give us a call at (281)-782-1145. We kindly request that you provide us with your name, order number, and a photograph of the damaged or incorrect item(s) so that we may assist you in resolving the issue.