Returns/Exchanges - POLICY STRICTLY ENFORCED ... NO EXCEPTIONS!
We happily accept unworn, unwashed, stain/odor free merchandise within 7 calendar days of receiving your order.
**No Refunds will be provided**
If you are in any way unsatisfied with our products, please initiate an exchange HERE
Please finalize all exchange requests prior to submitting your return.
Riot Swim does not cover exchanges for International orders. The return cost shall be incurred at your own expense via carrier of your choice.
Availability of the replacement item is not guaranteed. You will receive an email notification upon the completion of the exchange process.
If your choice of exchange is unavailable you will be issued a credit to use and this store credit does not expire.
ANY ITEMS SENT BACK WITHOUT AUTHORIZATION WILL IMMEDIATELY BE SENT BACK TO CUSTOMER!!
Merchandise must be returned within 7 calendar days.
Exchanges will be processed within 3-5 business days.
Unworn items must be returned in original packaging- with hygiene liner still attached, Riot Swim hang tags, and garment bag.
We ‘Riot Swim’ reserve the right to refuse returns & not honor refunds or exchanges on items that have been worn, stained/soiled, laundered or altered in any way.
This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners. Legally we are able to refuse to refund a customer for hygiene related issues.
If garment bags are not returned there is a $10 fee deducted from your store credit.
CHANGING OR CANCELLING YOUR ORDER
If an order needs to be cancelled, please reach out to us immediately with the specific reasoning the order needs to be canceled.
To make any changes to an order, please contact us within 2-4 hours of the order being place or you will have to go through the exchange process after receiving your order.
If for any reason we have to restock one of the items from your order, please note that there is a restocking fee of $15.
DEFECTIVE OR INCORRECT ITEMS
If you have received damaged or incorrect items, please be sure to contact us within 24-48 hours of receiving your order. (email@example.com)
Please include name, order number and a photo of the damaged or incorrect item(s) and we will assist accordingly.
We ship via UPS, providing secure and easy trackable methods of shipping. For any lost or stolen packages, please contact our Riot Swim Customer Service team and we will initiate a claim through the respective carrier on your behalf.
We offer ROUTE Insurance at checkout which protects your shipment 100% due to lost or stolen items. If any issues arise, please reach out to us within 24-48 hours of set delivery date and we will initiate a claim via ROUTE.
Once the carriers have hold of the package, we cannot be responsible for delivered items that have been lost or stolen.
We cannot be held responsible for packages once proof of delivery is generated.
Items marked "Sale" , "Final Sale" or discounted with a promo code are not eligible for Exchange or Store Credit.
ONLY Full priced items are eligible for exchange or store credit.