Frequently Asked Questions - FAQ's
HOW TO CARE FOR SWIMSUITS?
To keep your suit looking its best, we recommend hand washing your suit by itself with cold water and a gentle soap after each use.
Do not soak, just a quick wash will do! Please be sure to dry in shade.
Do not pack wet suits with other garments.Try not to keep your suit balled up for extended periods of time—especially if it's still wet.
Do not dry clean garments.Avoid contact with sunscreens, oils & chlorine- this may cause the color to fade and damage the material.
Avoid rough surfaces (rocks, stone, pebble, pool surfaces). We are not responsible for balling/ damaging of fabric when contact is made with rough surfaces.
WHAT SIZE SHOULD I ORDER?
- Please head to our sizing guide, which can be seen on the bottom of any page under useful links, or email us at email@example.com so we can help you personally find your best fit.
CAN I SHOP IN MY CURRENCY?
- Yes, you can shop in your chosen currency. Simply scroll to the top right of the Shop Now page above the shopping bag icon and select your currency.
WHAT PAYMENT METHODS DO YOU ACCEPT?
- We accept PayPal, Mastercard, Visa, American Express, Apple Pay, After Pay, Shop Pay and Klarna.
WILL I HAVE TO PAY DUTIES AND TAXES?
- RIOT SWIM will not be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made.
- The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer.
- Please contact your local customs offices if you wish to seek further information regarding taxes and duties.
HOW CAN I TRACK MY ORDER?
- Once your order is processed and shipped, you will receive a confirmation email containing a tracking number via the carrier used to ship your package. If you did not receive this email, please contact us at immediately firstname.lastname@example.org.
WHEN WILL MY ORDER ARRIVE?
We process and ship orders within 2-3 business days from order date on Mon - Fri.
Purchases made on the weekends and holidays will be processed on the following business day.
There may be the occasional delay on international orders due to Customs Clearance processes which are out of our control.
CAN I CHANGE MY ORDER?
- If you need to change or cancel your order, please contact us at email@example.com within 2-4 hours as once the order has been processed we will be unable to make any changes.
WHAT IS A PRE-ORDER ?
Pre-Order is an item that is not yet available though it can be purchased in advance. Not all items are available for Pre-Order, those that are are typically either new season pieces or restocks of popular items that have previously sold out. Please remember these important points regarding Pre-Orders:
- 100% of the order value will be charged upon order placement
- The Pre-Ordered item's ETA is listed on the item's page
- The ETA can change due to production schedules. In that instance our Customer Service team will do their best to keep you informed and up to date on any changing factors involved with the preorders.
WHAT IF MY ORDER IS FAULTY/DAMAGED OR MISSING AN ITEM?
- We work diligently and inspect all items prior to shipping to ensure all items sold are of the highest quality.
- However, if you have a concern with a missing or faulty/damaged item, please email us at firstname.lastname@example.org so we can review the matter for you in a timely manner.
WHAT IS A CUSTOMER ACCOUNT?
It is an account where you can securely view all orders made, save payment methods, shipping addresses, making for a faster checkout experience.
You can sign up for an account at riotswim.com or during checkout.
WHAT IS YOUR RETURNS POLICY? NO REFUNDS OFFERED.
- We offer 7 day hassle-free returns/exchanges ONLY for your swimwear via our returns portal.(excluding sale items or orders purchased using a discount code - these items are final sale and cannot be returned).
- The item/s must be in original condition with all tags and hygiene seal remaining in place.
- Item/s must not have been worn, washed or altered in any way.
- Please try on all bottoms over your own undergarments.
- We reserve the right to refuse the return/exchange of any merchandise that does not meet the above requirements.
ARE RETURNS FREE?
- Yes. We offer complimenatry hassle free returns on all Domestic orders.
- Riot Swim does not cover returns for International orders. The return cost shall be incurred at your own expense via carrier of your choice.
WHAT IF A PROMO CODE/GIFT CARD ISN'T WORKING...
- If the code doesn't work on the first try, try copying and pasting the code into the field at checkout or check the terms and conditions of the discount code to make sure this offer is valid.
- If you’re still experiencing issues, please email us at email@example.com
WHAT ARE YOUR PRIVACY, TERMS AND CONDITIONS?
- Please see our full Terms and Privacy at riotswim.com under customer info section for more information.
HOW DO I REDEEM MY POINTS?
- Click on the shopping bag on the bottom right of the homepage screen and log in and then click on "Ways To Redeem". You can view your points and add them to your order during checkout.