FAQ

How should I care for my swimsuits?

Rinse thoroughly in cold water after wear. Hand wash separately in cold water using a mild detergent and lay flat to dry.

For full care instructions, view our Care Guide. 

How should I try on my garments?

To help keep every RIOT piece in the best condition, we ask that swimwear is tried on over undergarments and away from lotions, oils, deodorants, perfumes, and self-tanning products.

Returns must be received unworn, unwashed, and with hygiene liners intact.

Returns showing signs of wear, staining, scents, damage, or missing hygiene liners may be sent back to the original shipping address.

What size should I order?

You can find our Size Guide on each product page or under Information at the bottom of the site.

If you need additional help with sizing or fit, feel free to reach out to our team at contactus@riotswim.com

Why do I need to authorize my payment for orders over $500?

To protect you from unauthorized charges, we require email confirmation for orders over $500. If we do not receive your confirmation promptly, shipping may be delayed. Just reply to our email to confirm your order.

Can I shop in my currency?

Yes-select your preferred currency from the menu at the top of the site.

What payment methods do you accept?

We accept PayPal, Mastercard, Visa, American Express, Apple Pay, Afterpay, Shop Pay, and Klarna.

Will I be responsible for duties and taxes?

Yes. International orders may be subject to customs duties, taxes, or import fees determined by your local customs office.

These charges are not included at checkout and are the responsibility of the customer.

What is Checkout+ and should I add it to my order?

Checkout+ is our package protection and free returns program.

For eligible orders, Checkout+ helps protect packages against loss, theft, or damage during transit. 

Final sale items remain final sale and are not eligible for exchanges, store credit, or refunds. For final sale purchases, Checkout+ applies to shipping-related issues only.

Packages without Checkout+ are not protected against loss, theft, or damage after shipment.

How can I track my order?

Once your order ships, you’ll receive a tracking email.

If you haven't received a tracking email or need additional assistance, please contact our team at contactus@riotswim.com.

When can I expect my order to arrive?

Orders placed by 12 PM CST are typically processed and shipped the same business day. Orders placed after 12 PM CST, on weekends, or holidays will begin processing the following business day.

Shipping timelines may vary during launches, promotional events, and high-volume periods.

For full shipping details, visit our Shipping & Handling page.

Can I make changes to my order?

Orders begin processing shortly after they’re placed, so changes or cancellations are often not possible once an order has been submitted.

If you reach out right away, we’ll always do our best to help, but changes are not guaranteed.

Please double-check all information at checkout, especially your shipping address. If a package is delivered to the address entered at checkout and that address was submitted incorrectly, RIOT is unable to offer a refund or replacement.

What is a pre-order?

A pre-order secures an item before it becomes available. You will be charged in full when ordering.

The estimated arrival date will be listed on the product page and may shift due to production changes. 

What if my order arrives damaged or with a missing item?

Please email contactus@riotswim.com within 48 hours of delivery with your order number and clear photos of the issue, and our team will assist you as quickly as possible.

What is a customer account?

An account allows you to view orders, save payment methods, and store addresses. Create one at checkout or anytime at riotswim.com.

What is your return policy?

We accept returns for an exchange, store credit, or refund on eligible items returned within 14 days of delivery.

Choose store credit and receive a 10% bonus on your return value.

All sale items, including purchases made during promotional sales or with discount codes, are final sale and not eligible for return.

View our full Return Policy for complete details.

What if a promo code or gift card isn't working?

Try copying and pasting the code and double-check its terms. Still not working? Contact us at contactus@riotswim.com.

Are promo codes transferable or reusable?

No. Promo codes are one-time use only and must be applied at checkout. They cannot be transferred or retroactively applied.

Where can I find your privacy policy and terms?

You can find our Terms & Privacy at the bottom of our site under Information.

Still need help?

Email us at contactus@riotswim.com or call 713-338-9710.

Please note: Our phone line does not have a live agent. Leave your name, order number, and reason for calling, and our team will get back to you within 24–48 business hours.

For the fastest support, we recommend reaching out via email.