Frequently Asked Questions - FAQ's

Frequently Asked Questions - FAQ's

    • How should I care for my swimsuits? To maintain the pristine condition of your swimsuit, we recommend hand washing it separately with cold water and a gentle soap after each use. Avoid soaking and dry it in the shade. Do not pack wet suits with other garments and avoid keeping them balled up, especially when wet. Please refrain from dry cleaning and minimize contact with sunscreens, oils, chlorine, and rough surfaces to prevent fading and damage to the fabric.

    • What size should I order? Explore our detailed sizing guide, which you can find at the bottom of any page under 'Useful Links,' for personalized recommendations. If you prefer a more personal touch, connect with our dedicated customer service team through our on-site chat. Alternatively, feel free to reach out via phone at (281)-782-1145 or drop us an email at contactus@riotswim.co . 

    • Can I shop in my currency? Absolutely! Simply scroll to the top right of the Shop Now page, above the shopping bag icon, and select your preferred currency for a seamless shopping experience.

    • What payment methods do you accept? We proudly accept PayPal, Mastercard, Visa, American Express, Apple Pay, After Pay, Shop Pay, and Klarna to offer you a variety of convenient payment options.

    • Will I be responsible for duties and taxes? We want to kindly inform you that Riot Swim is not responsible for customs clearance fees or any customs-related delays in your country. Our online store prices do not include overseas duties or customs charges. These fees are determined by your local customs office and are not within our control. We recommend checking your country's customs charges before placing an order.

      Please note that Riot Swim cannot be held responsible if your country's postal authority fails to notify you of pending customs duties and taxes. To avoid any potential delays, we suggest keeping a close eye on your shipment using the provided tracking numbe

    • How can I track my order? Once your order is processed and shipped, you will receive a confirmation email with a tracking number from the carrier. In case you haven't received this email, please contact us immediately at contactus@riotswim.co or give us a call at (281)-782-1145 and our team will assist you promptly.

    • When can I expect my order to arrive?   Please allow 2-3 business days for order processing from Monday to Friday. Orders placed on Friday through Sunday will be processed starting the following business day. During sales and high-volume periods, such as promotions, please allow an additional 7 business days for order processing. We appreciate your patience during these busy times.

    • Can I make changes to my order? To make any changes or cancel your order, please reach out to us at contactus@riotswim.co or give us a call at (281)-782-1145 within 2-4 hours of placing your order. Once the order is processed, we may be unable to accommodate modifications.

    • What is a pre-order? A pre-order allows you to secure an item in advance, even before it becomes available. Not all items are available for pre-order, and they usually include new season pieces or restocks of popular items. When placing a pre-order, the full order value will be charged, and the item's estimated time of arrival (ETA) will be listed on the item's page. Please note that the ETA may change due to production schedules, and we will keep you informed of any updates.

    • What if my order arrives faulty, damaged, or with a missing item? While we thoroughly inspect all items before shipping to ensure the highest quality, if you encounter any issues such as a missing or faulty/damaged item, please promptly email us at contactus@riotswim.co or give us a call at (281)-782-1145 and notify us within 24 hours. Our team will review the matter and provide timely assistance.

    • What is a customer account? A customer account offers a secure platform where you can conveniently view all your orders, save payment methods, and manage shipping addresses for a faster checkout experience. You can create an account at riotswim.com or during the checkout process.

    • What is your returns policy?If you're not fully satisfied with your purchase, you can return it for a full refund of the item cost and applicable taxes within 7 calendar days of receipt. Remember, refunds exclude shipping costs and insurance, which are non-refundable. Eligible items must be unworn, unwashed, and in their original condition, including all hang tags and hygiene liners. Missed the 7-day window? No problem. You can return your purchase within 8 to 14 days for store credit. The same conditions apply: items must be in their original, unworn, and unwashed condition with all hygiene liners intact.

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    • Are returns free? Once your return request is approved, we ask that you ship the merchandise back to us within 7 calendar days using the return label we provide via email. Please note that a return fee of $8 will be deducted from your refund or store credit to cover the cost of return shipping.

    • What if a promo code or gift card isn't working? If you encounter any issues with a promo code or gift card not working, we recommend copying and pasting the code at checkout or reviewing the terms and conditions to ensure its validity. If the problem persists, please email us at contactus@riotswim.co, and we'll assist you further.

    • Where can I find your privacy policy and terms and conditions? For detailed information about our privacy policy, terms, and conditions, please refer to our website at riotswim.com under the customer info section.

    • How do I redeem my points? To redeem your points, click on the shopping bag icon located at the bottom right of the homepage screen, log in to your account, and click on "Ways To Redeem." From there, you can view your points and apply them to your order during checkout.

     

    If you have any further questions or need assistance, feel free to contact us at contactus@riotswim.co. Our team is here to provide you with exceptional support.