Frequently Asked Questions - FAQ's

Frequently Asked Questions - FAQ's

    • How should I care for my swimsuits? To maintain the pristine condition of your swimsuit, we recommend hand washing it separately with cold water and a gentle soap after each use. Avoid soaking and dry it in the shade. Do not pack wet suits with other garments and avoid keeping them balled up, especially when wet. Please refrain from dry cleaning and minimize contact with sunscreens, oils, chlorine, and rough surfaces to prevent fading and damage to the fabric.

    • What size should I order? For personalized sizing guidance, please refer to our sizing guide at the bottom of any page under useful links. Alternatively, you can reach out to us at, and our team will be delighted to assist you in finding your perfect fit.

    • Can I shop in my currency? Absolutely! Simply scroll to the top right of the Shop Now page, above the shopping bag icon, and select your preferred currency for a seamless shopping experience.

    • What payment methods do you accept? We proudly accept PayPal, Mastercard, Visa, American Express, Apple Pay, After Pay, Shop Pay, and Klarna to offer you a variety of convenient payment options.

    • Will I be responsible for duties and taxes? While RIOT SWIM cannot be held responsible for any duties and taxes imposed by customs in your delivery country, we recommend contacting your local customs offices for further information regarding taxes and duties.

    • How can I track my order? Once your order is processed and shipped, you will receive a confirmation email with a tracking number from the carrier. In case you haven't received this email, please contact us immediately at, and our team will assist you promptly.

    • When can I expect my order to arrive? We strive to process and ship orders within 2-3 business days, Monday to Friday. Orders placed on weekends and holidays will be processed on the following business day. Please note that international orders may experience occasional delays due to Customs Clearance processes, which are beyond our control.

    • Can I make changes to my order? To make any changes or cancel your order, please reach out to us at within 2-4 hours of placing your order. Once the order is processed, we may be unable to accommodate modifications.

    • What is a pre-order? A pre-order allows you to secure an item in advance, even before it becomes available. Not all items are available for pre-order, and they usually include new season pieces or restocks of popular items. When placing a pre-order, the full order value will be charged, and the item's estimated time of arrival (ETA) will be listed on the item's page. Please note that the ETA may change due to production schedules, and we will keep you informed of any updates.

    • What if my order arrives faulty, damaged, or with a missing item? While we thoroughly inspect all items before shipping to ensure the highest quality, if you encounter any issues such as a missing or faulty/damaged item, please promptly email us at Our team will review the matter and provide timely assistance.

    • What is a customer account? A customer account offers a secure platform where you can conveniently view all your orders, save payment methods, and manage shipping addresses for a faster checkout experience. You can create an account at or during the checkout process.

    • What is your returns policy? No refunds offered. We offer a hassle-free 7-day returns/exchanges policy for swimwear through our returns portal. Please note that this policy excludes sale items or orders purchased using a discount code, as these items are considered final sale and cannot be returned. To be eligible for a return or exchange, the item(s) must be in original condition with all tags and hygiene seals intact. They should not have been worn, washed, or altered in any way. We reserve the right to refuse the return or exchange of any merchandise that does not meet these requirements.

    • Are returns free? Yes, we offer complimentary hassle-free returns for domestic orders. However, for international orders, the return cost will be incurred at your own expense through the carrier of your choice.

    • What if a promo code or gift card isn't working? If you encounter any issues with a promo code or gift card not working, we recommend copying and pasting the code at checkout or reviewing the terms and conditions to ensure its validity. If the problem persists, please email us at, and we'll assist you further.

    • Where can I find your privacy policy and terms and conditions? For detailed information about our privacy policy, terms, and conditions, please refer to our website at under the customer info section.

    • How do I redeem my points? To redeem your points, click on the shopping bag icon located at the bottom right of the homepage screen, log in to your account, and click on "Ways To Redeem." From there, you can view your points and apply them to your order during checkout.


    If you have any further questions or need assistance, feel free to contact us at Our team is here to provide you with exceptional support.