Shipping & Handling
Everything you need to know about shipping and delivery.
Order Processing
Orders placed by 12 PM CST are typically processed and shipped the same business day.
Orders placed after 12 PM CST, on weekends, or on holidays are typically processed and shipped the following business day.
During new drops, sales, and other high-volume periods, processing may take slightly longer. If additional information is needed to process your order, our team will contact you.
Shipping Options
Ground shipping is $12.95. Complimentary ground shipping is available on U.S. orders over $175.
Free shipping is not available during sales events.
Expedited shipping options and estimated delivery times are shown at checkout when available.
Delivery estimates begin once your order has shipped and do not include processing time. Carrier delays may occur after an order leaves our warehouse and are outside RIOT’s control.
| Method | Delivery | Cost |
|---|---|---|
| Ground Shipping | Approximately 3 business days | $12.95 |
| Free Ground Shipping | Approximately 3 business days | Orders of $175 or more |
| 2nd Day Air | Approximately 2 business days | $24 |
| Overnight | Approximately 1 business day | $40 |
| USPS Priority (Puerto Rico, Virgin Islands, Hawaii) | Approximately 3 to 5 business days | $30 |
| Canada | Varies by destination | $24 |
| International | Varies by destination | $40 |
Shipping Restrictions
We currently do not ship to PO Boxes. A valid physical address is required for all orders.
We ship worldwide, though some locations may be unavailable due to carrier restrictions. If we're unable to ship to your selected location, our team will contact you with next steps.
Tracking & Delivery
Once your order ships, you’ll receive an email with tracking information.
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has entered processing.
If a package is returned to RIOT due to an incorrect or incomplete address provided at checkout, you may choose to have the order reshipped for an additional shipping fee or receive a refund to the original payment method with a 20% restocking fee deducted. Original shipping charges are non-refundable.
Order Changes and Cancellations
Orders begin processing quickly, so changes or cancellations are not guaranteed once an order has been placed. This includes updates to shipping addresses, billing information, items in your cart, or promo codes.
If you contact us immediately after placing your order, we'll always do our best to help.
Preorders
If your order includes a preorder item, please allow 3 to 5 business days for shipment after the estimated release date.
Preorder dates are estimates and subject to change. Orders containing preorder items will ship once all items become available unless otherwise stated.
Package Protection
Checkout+ is optional coverage that includes package protection and free returns on eligible orders. If your package is lost, stolen, or damaged in transit, Checkout+ helps cover it. It also includes free returns on eligible items.
If you purchased Checkout+ and your package is missing, you can submit a claim through our Claims Portal.
If you choose not to add Checkout+, our regular return policy still applies. Carrier-related shipping issues will need to be handled directly with the carrier.
Final Sale items are still final sale with or without Checkout+. For Final Sale orders, Checkout+ only provides eligible package protection.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at contactus@riotswim.com and include:
- Your full name
- Your order number
- Clear photos of the item
- A photo of the hangtag
- Front and back photos of the poly bag your item arrived in
We'll take care of it as quickly as possible.
International Orders and Customs
International customers are responsible for any duties, taxes, import fees, brokerage or customs clearance fees, and documentation required for customs clearance. Depending on the destination country or carrier, additional documentation may be required, including a Power of Attorney (POA), identification, tax information, or other documentation requested by the carrier or customs authority.
If your order is held in customs, our team is happy to help with any information or documentation needed from RIOT. Customers are responsible for completing any customs requirements requested directly from the recipient.
Refused & Undeliverable Packages: If an international order cannot be delivered because it was refused or customs clearance was not completed, the customer is responsible for the cost of returning the package to RIOT. If returned, return costs will be deducted from the merchandise refund, and original shipping charges are non-refundable. If the package is abandoned rather than returned to RIOT, the merchandise is not eligible for a refund.
EU Right of Withdrawal:
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here: Withdrawals
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Questions?
Email: contactus@riotswim.com
Phone: 713-338-9710
When calling, please leave your name, order number, and reason for reaching out and a member of our team will get back to you within 24 to 48 hours during business hours, Monday through Friday. Our office closes at 12pm CST on Fridays, so messages received after that time will be responded to the following business day. Email is always the fastest way to reach us.
Effective March 26, 2026