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Job Title: Customer Service-Full Time 

 

Houston based women’s swimwear brand looking for experienced, enthusiastic customer service team members to work in office.Must have positive attitude and energy with excellent communication skills to address customer needs through phone and email. We are a growing small business with a small tight knit team located near downtown Houston.

 

Responsibilities include: 

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general customer concerns
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every call and email
  • Process returns, issue refunds and make adjustments to orders
  • Update customer information in the customer service database
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Will need to communicate with 3rd Party Logistics for order support on day to day for order status, tracking, etc.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

 Experience/Requirements:

  • Must have 3+ years verifiable experience working with E-comm order systems; such as Shopify, etc. Tidio or or any Livechat experience a plus, Experience with Mac and PC required
  • Experience with answering phones, emails, order platforms
  • Required to remain professional and courteous with customers at all times
  • Experience with analyzing customer needs and understanding their requests for customer satisfaction
  • Have excellent written and verbal communication skills
  • Ability to prioritize, manage tasks and work independently
  • Flexible availability to work occasional nights, holidays and weekends
  • Must have reliable transportation 
  • Self managing

 Education:

  • Associates Degree or Higher

 Job Type: 

  • Full-time 

 Pay: 

  •  (Depends On Experience)

 Schedule:

  • Monday- Friday (Occasional Weekends)

 COVID-19 considerations:

  • Following CDC guidelines. Social distancing protocol in office.

 Experience:

  • Customer Service: 3+ years (Required)

 Work Location:

  • In office 

 Communication method(s) used:

  • Email
  • Phone
  • Chat

 Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Send CV & resume to support@riotswim.co