Careers

We're hiring!

 


About Riot Swim

Riot Swim is more than just a swimwear brand—it's a symbol of bold self-expression and confidence. Since our launch in 2016, we've carved out a niche for sleek, minimalist designs and impeccable fit that empower our community. We pride ourselves on our commitment to quality, innovation, and inclusivity, setting trends while championing diversity.

Our team is the heart of Riot Swim. Composed of passionate, creative individuals, we thrive on collaboration and the free flow of ideas. Each member brings unique strengths and perspectives, making our workplace dynamic and inspiring. Together, we're dedicated to pushing boundaries and redefining standards in the swimwear industry.

Join us as we continue to innovate and inspire individuality in the world of fashion.

 

 

Job Overview:

Job Title: Apparel Production Coordinator

Location: Houston,Texas

Job Type: Full-Time or Part-Time

 

About the Role: We are currently seeking a highly organized Apparel Production Coordinator who understands the nuances of both domestic and international business environments. This role is key to ensuring the smooth execution of our apparel production processes from start to finish. The successful candidate will be responsible for overseeing various production tasks, ensuring that all operations run efficiently and deadlines are consistently met.The ideal candidate must be highly organized, a proactive problem solver, and have strong communication skills. They should also be able to work effectively both independently and collaboratively within a team environment. 

Key Responsibilities:

  • Manage and oversee the entire production process, ensuring quality standards and deadlines are met.
  • Coordinate with vendors, suppliers, and internal departments to ensure timely delivery of materials and finished products.
  • Monitor production timelines, adjust schedules, and communicate changes as necessary to maintain deadline commitments.
  • Address and resolve any issues that arise during production, applying proactive problem-solving skills.
  • Maintain detailed records of production data, including inventory levels, supply chain logistics, and order fulfillment.
  • Ensure compliance with both domestic and international production standards and regulations.
  • Assist in the development and implementation of new processes to improve efficiency and effectiveness in production.
  • Conduct regular meetings with team members and stakeholders to review progress and discuss production challenges.

Qualifications:

  • Proven experience in apparel production coordination, with a strong understanding of both domestic and international markets.
  • Must be highly organized and capable of managing multiple projects simultaneously in a fast-paced environment.
  • Excellent communication skills, both written and verbal, with the ability to effectively negotiate and resolve conflicts.
  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Ability to work independently with minimal supervision, as well as collaboratively in a team setting.
  • Familiarity with production-related software and competent in Microsoft Office Suite.

Education:

  • Bachelor’s degree in Business Administration, Fashion Merchandising, or related field preferred.

Experience:

  • Minimum of 3 years of experience in a production coordination role within the apparel industry.

 

 

 

 

Job Title: Customer Service Associate

 

Location: Houston,Texas

Job Type: Full-Time or Part-Time

Overview: We are seeking a dynamic Customer Service Associate to join our team. This role is essential in providing high-quality support to our customers by handling inquiries related to billing, product issues, and general concerns via phone, SMS, and email. The successful candidate will play a key role in customer retention by maintaining professionalism, fostering positive rapport, and effectively managing customer interactions.

Key Responsibilities:

  • Answer incoming calls, SMS, and emails to address customer billing issues, product problems, service questions, and general concerns.
  • Maintain high levels of professionalism and establish a positive rapport with each customer interaction.
  • Process product returns, restock items, issue refunds, and adjust orders as necessary.
  • Keep customer information up-to-date in our database.
  • Collaborate with the management team to stay informed on product knowledge and any updates in company policies.
  • Liaise with third-party logistics vendors to support daily order management including tracking and status updates.
  • Assess and respond to customer needs to ensure satisfaction and enhance client retention.

Requirements:

  • Education: Associate Degree.
  • Experience: At least 3 years of customer service experience, with a strong background in eCommerce order systems such as Shopify, Atomic Returns, etc.
  • Proven ability to manage phone calls, SMS, and email communications effectively.
  • Demonstrated skill in analyzing customer needs and delivering effective solutions.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to prioritize tasks and work independently.
  • Reliable transportation.
  • Capacity to work with minimal supervision.

 

 

 

Job Title: Fulfillment Lead / Warehouse Lead

Location: Houston,Texas

Job Type: Full-Time

Job Overview: We are seeking an experienced Fulfillment Lead to oversee and optimize our warehouse operations. This pivotal role is responsible for ensuring that our inventory is managed effectively, orders are fulfilled accurately, and shipments meet our high standards of quality and efficiency. The Fulfillment Lead will play a key role in maintaining the operational excellence that our customers expect from a premium swimwear brand.

Responsibilities:

  • Supervise and coordinate daily warehouse activities, including the receipt, storage, and timely dispatch of goods.
  • Oversee and streamline the order fulfillment process from start to finish, ensuring accuracy and efficiency in pulling, packing, and shipping.
  • Train and manage a team of warehouse staff, fostering a culture of teamwork, efficiency, and safety.
  • Implement and monitor performance metrics to gauge productivity and identify areas for improvement.
  • Maintain accurate inventory levels and ensure proper stock rotation to minimize losses and discrepancies.
  • Conduct regular audits of physical inventory to ensure accuracy and integrity of stock records.
  • Collaborate with other departments, such as customer service and purchasing, to optimize inventory levels and address order-related issues promptly.
  • Develop and maintain safety protocols, ensuring compliance with OSHA regulations and company standards.
  • Lead by example in maintaining a clean, organized, and safe warehouse environment.
  • Proactively suggest and implement improvements in logistics processes to reduce costs and improve efficiency.
  • Resolve any issues related to order fulfillment or employee performance quickly and professionally.

Requirements:

  • High school diploma or equivalent; a degree in business, logistics, or a related field is preferred.
  • Minimum of 3-5 years’ experience in a warehouse lead or supervisory role within a fast-paced environment.
  • Strong understanding of warehouse management and inventory control systems.
  • Proven ability to lead and inspire a team, with strong interpersonal and communication skills.
  • Excellent organizational and time-management skills.
  • Proficiency in using logistics software to monitor team performance and warehouse activities.
  • Physical stamina and the ability to handle heavy merchandise.
  • Detail-oriented with an analytical mind and outstanding problem-solving skills.

 

 

 

 

Job Title: Order Fulfillment Specialist

Location: Houston,Texas

Job Type: Full-Time or Part-Time

Job Overview: At Riot Swim, we're looking for a proactive Order Fulfillment Specialist to join our dynamic team. This role is crucial for ensuring that our products reach our customers not only on time but in perfect condition. As part of our logistics team, you will handle everything from the initial pulling of merchandise to the final shipment, maintaining the high standard of customer service that defines our brand.

Responsibilities:

  • Accurately pick and package swimwear items to fulfill customer orders, ensuring each package meets our quality standards.
  • Record and verify shipping information, ensuring accuracy and completeness before dispatch.
  • Track all incoming and outgoing orders using advanced delivery software to maintain up-to-date order status.
  • Address customer inquiries and issues related to products, including processing returns and exchanges in a timely manner.
  • Adhere to company-standard packing procedures, ensuring all items are securely packaged and dispatched efficiently.
  • Retrieve products from various storage locations within our warehouse, ensuring stock is handled and maintained correctly.
  • Keep precise inventory records, updating information regarding quantities and condition of stock.
  • Communicate potential inventory discrepancies or issues to supervisory staff promptly.
  • Ensure shipping schedules are meticulously coordinated to align with budgetary and time constraints.
  • Actively contribute to the enhancement of warehousing procedures through innovative ideas and suggestions.
  • Comply with state health and safety regulations to maintain a safe workplace.

Requirements:

  • High school diploma or equivalent; further education or certification in supply chain management is a plus.
  • Experience in order fulfillment, inventory management, or a similar role, preferably in a retail or fashion environment.
  • Proficiency with eCommerce platforms and warehouse management systems.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent problem-solving skills and the ability to handle multiple tasks simultaneously.
  • Commitment to excellent customer service and quality delivery.

 

What We Offer:

  • Casual, welcoming work environment
  • A place to grow: a culture that is centered on learning and development, empowerment, collaboration, trust, and support
  • Support for your physical wellness: Competitive medical, dental, and vision benefit plans
  • Time for you and loved ones: Generous Paid Time Off (PTO) totaling 3 weeks including holidays, vacation, and PTO

Equal Employment Opportunity

Our Company is committed to fostering diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of business needs, regardless of race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.

 

Why Join Us? Join a team that values professionalism and customer satisfaction. Our supportive environment is ideal for those who are passionate about helping customers and growing their careers in the process. We offer competitive compensation, comprehensive training, and opportunities for advancement.

Interested candidates are encouraged to apply by submitting a resume and a cover letter outlining their qualifications and experience.

Apply today: Careers@riotswim.co