Returns/Exchanges 

What is our return policy?

We happily accept unworn, unwashed, stain/odor free regular priced merchandise within 7 calendar days of receiving your order. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners. Unworn items must be returned in original packaging - with hygiene liner still attached and Riot Swim hang tags, and garment bag. For sanitary purposes, please try on over underwear. We have the right to refuse garments that show any signs of wear. If your choice is unavailable, you can return for store credit or pay the difference for another item. ONLY Full priced items are eligible for exchange or store credit. Store credit is a one time discount code and the entire amount must be used in one purchase. Any unused amount will be lost. All items are non-refundable, unless you purchase Seel Return Assurance. You may be eligible for a refund to your original form of payment if you purchase Seel Return Assurance.

Sale items are not eligible for Seel Return Assurance

 SALE ITEMS
 Items that are not eligible for returns, exchange or Store Credit are as follows:
● All sale items
● Items purchased during sale periods
● All sarongs
● Using a promo code other than WELCOME10 or CONGRATS.
We do not offer price adjustments. The price shown on the website at the time of purchase is
the final purchase price, no exceptions. If the price of an item has changed since you purchased
that item(s), the new prices are not able to be transferred to any previous orders.

How do I start my return?

If you are in any way unsatisfied with our products, please initiate an exchange or a return HERE . Merchandise must be returned within 7 calendar days for store credit or exchanges or refunds. Once your return is approved, please ship back your items within 3 calendar days of receiving your emailed return label. We will not honor any exchanges, returns or store credit if your return exceeds this timeframe. Any unapproved returns will be sent back. Exchanges will be processed within 3-5 business days. You will receive an email notification upon the completion of the exchange process.

 

Changing or Cancelling your Order

If an order needs to be cancelled, please reach out to us immediately with the specific reasoning the order needs to be canceled. If you need to make any changes to an order, please contact us within 2-4 hours of the order being place or you will have to go through the exchange process after receiving your order. Changes are not allowed during sale periods. Please be sure to double check your order before proceeding to checkout.We do not offer price adjustments. The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders.

 

Defective or Incorrect Items

If you have received damaged or incorrect items, please be sure to contact us within 24-48 hours of receiving your order. (contactus@riotswim.co) Please include name, order number and a photo of the damaged or incorrect item(s) and we will assist accordingly.